(4.6 / 5)12+ Ratings

Matterhackers Reviews

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Overall Rating

4.6
12 Reviews
  • 556%
  • 444%
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About Matterhackers

Overview of MatterHackers

MatterHackers is a prominent 3D printing retailer based in the United States, dedicated to making 3D printing and digital manufacturing more accessible. The company offers a wide range of products, including 3D printers, filaments, and various printing materials. Additionally, it provides valuable resources such as guides and tutorials to support users in their 3D printing endeavors.

The mission of MatterHackers focuses on simplifying the 3D printing process for both beginners and experienced users, ensuring that everyone can engage with this innovative technology.

Matterhackers Pros & Cons

Pros & Cons of MatterHackers

Pros

  • Wide Product Selection: Offers a vast range of 3D printers, filaments, and accessories, catering to various needs and budgets.
  • Quality Assurance: All products undergo rigorous testing by the MatterHackers team, ensuring reliability and performance.
  • Educational Resources: Provides extensive guides and tutorials to assist users in maximizing their 3D printing experience.
  • Fast Shipping: Free shipping on orders over $35, with same-day shipping available for orders placed by 1:00 PM PST.
  • Customer Support: Known for responsive customer service, with real people available to assist with inquiries.

Cons

  • Return Policy Limitations: Does not offer free returns; customers are responsible for return shipping costs.
  • Pricing Variability: Some products may be priced higher compared to competitors, which could deter budget-conscious buyers.
  • Limited Payment Options: While popular methods like PayPal are accepted, some alternative payment options such as Google Pay are not available.

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Matterhackers Customer Reviews (12)

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Victoria Humphrey
Victoria Humphrey
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Jul 13, 2024
Lauren Parkes
Lauren Parkes
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Jul 13, 2024
Tabor Arcouet
Tabor Arcouet
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Jul 13, 2024
Odette Gousse
Odette Gousse
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Jul 12, 2024
Stefanie Fiedler
Stefanie Fiedler
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Jul 12, 2024
Aubin Guimond
Aubin Guimond
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Jul 12, 2024
Thomas Farber
Thomas Farber
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Jul 11, 2024
Georgia Bryant
Georgia Bryant
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Jul 10, 2024
Edward Hughes
Edward Hughes
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Jul 10, 2024
Zara Sanderson
Zara Sanderson
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Jul 9, 2024

Matterhackers Customer’s Q&A

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Matterhackers Features and Benefits

Key Features and Benefits of MatterHackers

Diverse Product Range

MatterHackers offers a wide variety of products, including 3D printers, laser cutters, CNC mills, and various printing materials. This extensive selection caters to both hobbyists and professionals.

High-Quality Filaments

The platform provides access to industry-leading filaments, including specialty options like glow-in-the-dark and ESD-safe materials, ensuring users can find the right filament for their specific projects.

Educational Resources

MatterHackers emphasizes user education by offering comprehensive guides and tutorials. These resources help users navigate the complexities of 3D printing, enhancing their skills and knowledge.

Customer Support

The company is known for its strong customer support, providing assistance through various channels to ensure users have a positive experience with their purchases.

Community Engagement

MatterHackers fosters a sense of community among makers by encouraging collaboration and sharing of ideas, which can lead to innovative projects and solutions.

Tools and Accessories

In addition to printers and filaments, MatterHackers supplies essential tools and accessories that enhance the 3D printing process, making it more efficient and effective.

Matterhackers Pricing

Pricing Overview for MatterHackers

MatterHackers offers a range of products with varying prices to accommodate different needs and budgets. Key pricing highlights include:

Filaments

  • MH Build Series Filament: Priced between $9.15 and $976.72, designed for affordability.
  • PRO Series Filament: Ranges from $25.38 to $424.00, emphasizing reliability and consistency.
  • NylonX: Costs between $51.04 and $335.00, combining durability with carbon fiber stiffness.

3D Printers

  • Pulse Custom 3D Printers: Fully customizable and tested, with specific pricing available upon inquiry.

Accessories

  • Prices for accessories like LayerLock Build Surfaces and CleanTip Nozzles vary, catering to different printing requirements.

Resins

  • MH Build Series Resin: Available for $17.30 to $36.00, offering a balance of quality and affordability.

MatterHackers also provides free shipping on orders over $35, enhancing the value for customers making larger purchases.

Payment Method

Payment Methods at MatterHackers

MatterHackers provides a variety of payment options to accommodate customer preferences:

Accepted Payment Methods

  • Credit Cards: Visa, MasterCard, Discover, and American Express are accepted.
  • PayPal: Payments can be made through PayPal for added convenience.
  • Apple Pay: This option is available for users who prefer mobile payment solutions.
  • Debit & Prepaid Cards: These are also accepted.
  • Gift Cards: MatterHackers offers gift cards as a payment option.
  • Financing Options: Financing is available through Affirm for those who wish to manage payments over time.
  • Purchase Orders: Accepted from qualified businesses, government entities, and educational institutions.

Not Accepted

  • Payment methods such as Google Pay, Amazon Pay, and cryptocurrency are not currently supported.

Matterhackers FAQs

FAQ

Matterhackers Return Policy?

MatterHackers Return Policy

MatterHackers has a 30-day return policy for most products purchased. Key points of the return policy include:

  • Return Window: Customers have 30 days from the date of purchase to initiate a return.
  • Responsibility for Shipping Costs: All return shipping costs are the responsibility of the customer; MatterHackers does not offer free returns or exchanges.
  • Condition of Items: Products must be returned in their original condition and packaging to qualify for a refund.
  • Exceptions: Certain items may be non-returnable, including opened or used products, so it is important to check specific product details.

For any returns, customers should ensure they have the original receipt or proof of purchase.

FAQ

How To Open A Matterhackers Account?

How to Open an Account on MatterHackers

To open an account on MatterHackers, follow these steps:

  1. Visit the Website: Navigate to the official MatterHackers website.

  2. Locate the Sign-Up Option: Look for the "Sign Up" or "Create Account" button, typically found in the upper right corner of the homepage.

  3. Fill Out the Registration Form: Provide the necessary information, which may include:

    • Email Address
    • Password
    • Personal Details (such as name and address)
  4. Agree to Terms: Read and accept the terms and conditions or privacy policy if prompted.

  5. Submit the Form: Click on the "Submit" or "Create Account" button to complete the registration process.

  6. Verify Your Email: Check your email for a verification message from MatterHackers and follow any provided instructions to confirm your account.

Once these steps are completed, access to your MatterHackers account will be available for shopping and managing orders.

FAQ

Matterhackers Alternatives

Top 10 Alternatives to MatterHackers

  1. 3D Systems
    A leading company in 3D printing technology, offering a wide range of printers and materials for various industries.

  2. Becoming 3D
    Provides comprehensive 3D printing solutions, including printers, materials, and supplies tailored for professionals and educational institutions.

  3. Formlabs
    Specializes in high-resolution 3D printing systems, catering to engineers, designers, and artists across multiple sectors.

  4. R3 Printing
    Focuses on custom 3D printing services, providing tailored solutions for specific project needs.

  5. PrintParts
    Offers industrial design and engineering resources, emphasizing secure workflows and streamlined additive manufacturing processes.

  6. JuggerBot 3D
    Manufactures 3D printers and develops related technologies, targeting both professional and hobbyist markets.

  7. M Aerospace RTC
    An additive manufacturing company specializing in metal 3D printing technologies, suitable for various applications.

  8. Layer Slayers
    An educational platform that provides resources to teach both basic and advanced 3D printing techniques.

  9. 3D Metalforge
    Focuses on additive manufacturing services, including diagnostic analysis and part production, with a commitment to innovation.

  10. VertMarkets
    An online media company that connects B2B companies in niche markets, including those related to 3D printing technologies.

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